Privacy Policy for Kelvin Support Services

Introduction

Welcome to the Kelvin Support Services – Healthcare Recruitment Agency privacy policy.

Kelvin Support Services (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when interacting with us, whether as a Client, candidate, or visitor to our website.

You agree to the terms outlined in this Privacy Policy by using our services.

Who We Are

Kelvin Support Services is a Healthcare Recruitment Agency committed to safeguarding vulnerable individuals and providing top-tier recruitment and placement services. We operate with transparency, accountability, and a strong commitment to confidentiality and safeguarding practices.

1. Information We Collect about you

1.1 Personal Information

We may collect the following types of personal information:

Name, address, email address, and phone number.
Date of birth and National Insurance Number.
Employment history, qualifications, and references.
Enhanced DBS/PVG check details.
Emergency contact information.

1.2 Sensitive Information

We may process sensitive personal data such as health information, criminal record checks, and details about your ability to work with vulnerable people.

1.3 Website Usage Information

To improve our services, we collect data about your interaction with our website, including IP address, browser type, and pages visited.

1.4 If you fail to provide personal information

Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

2. How We Use Your Information

We use your data for the following purposes:

For Candidates: To process applications, perform background checks, and ensure compliance with safeguarding regulations.
For Employers: To match suitable candidates with your staffing needs.
General Operations: To provide our services, comply with legal obligations, and maintain accurate records.
Marketing: We may send you promotional materials about our services with your consent.

3. How We Share Your Information

Your information may be shared with:

Relevant employers or organisations to facilitate job placements.
Regulatory bodies, such as the CQC, for compliance purposes.
Trusted third-party service providers who support our operations (e.g., background check agencies).

We do not sell your personal information to third parties.

Third-party marketing:We will obtain your express opt-in consent before sharing your personal data with any third party for marketing purposes.
Opting out: You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

4. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

5. Your Rights

You have the right to:

Access your personal information.
Request corrections to your data.
Object to the processing of your data.
Request the deletion of your data (subject to legal obligations).

To exercise these rights, contact us at [insert email address].

6. Security Measures

We implement robust security measures to protect your information, including encryption, secure storage, and access controls.

7. Contact Us

For questions about this Privacy Policy or how we handle your data, please contact:
Kelvin Support Services

Email: info@kelvinsupportservices.co.uk

Phone Number: 0160 806 2226

Location: Kelvin Support Services Limited, First floor, Swan Street, Manchester, M4 5JW

Safeguarding Policy Statement

Purpose

This Safeguarding Policy exists to:

Protect vulnerable people who receive services from Kelvin Support Services.
Provide staff and candidates with principles that guide our approach to safeguarding vulnerable adults and children.

Scope

This policy applies to anyone working on behalf of Kelvin Support Services, including senior managers, paid staff, temporary workers, contractors, and volunteers.

Our Commitment

At Kelvin Support Services, safeguarding is paramount. We align with CQC regulations and uphold the following principles:

Welfare First: The welfare of supported individuals is central to our work.
Equality and Protection: Everyone, regardless of age, disability, gender reassignment, race, religion, sex, or sexual orientation, deserves protection from harm.
Partnership Approach: We collaborate with supported persons, families, and professional agencies to ensure safety.

How We Safeguard

Valuing and Listening: Respecting the voices of those we support.
Access to Safeguarding Leads: Ensuring designated leads and champions are available.
Adopting Best Practices: Using whistleblowing, safeguarding, and complaints procedures.
Safe Recruitment: Conducting thorough background checks and ensuring compliance with safer recruitment practices.
Effective Management: Providing staff and volunteers training, supervision, and support.
Quality Assurance: Implementing codes of conduct, managing allegations appropriately, and securely storing information.

Your Role as a Candidate

When applying for a role, you must:

Undergo enhanced DBS checks.
Provide an entire employment history with explanations for gaps.
Agree to reference checks with current and past employers.

Failure to provide accurate information may result in rejection or dismissal.

Contact Us for Safeguarding or Privacy Concerns

If you have concerns regarding safeguarding or data privacy, please contact:
admin@kelvinsupportservices.co.uk